Refund policy
Effective Date: September 7, 2026
Welcome to elite-pharma. We want you to be satisfied with your purchase of our makeup tools and products. If you are not satisfied with your order, you may request a return in accordance with the conditions outlined below.
Return Period
You have 14 days from the date of delivery to initiate a return request.
After this 14-day period has passed, we may not be able to accept your return or issue a refund.
Refund Process
Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.
If the return is approved, elite-pharma will issue a refund equal to 47% of the original paid product price.
The remaining amount accounts for the original shipping costs and other fulfillment-related services associated with the order.
Refunds will be issued using the original payment method whenever possible.
Eligibility for Returns
To be eligible for a return and refund:
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The item must be unused and in its original condition.
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The product must be returned in its original packaging.
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The product must not show signs of use, damage, or alteration.
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You must provide your proof of purchase or order number.
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The return request must be submitted within 14 days of delivery.
For makeup tools, hygiene and product-condition requirements are particularly important. Items that have been used may not be eligible for return where accepting the return would create hygiene or safety concerns.
How to Initiate a Return
To request a return, please contact our customer support team at:
Please include:
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Your full name
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Order number
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Product(s) you wish to return
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Reason for the return
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Any relevant information regarding the condition of the product
Our team will review your request and provide you with instructions for the return process.
Return Shipping
Customers are responsible for the shipping costs associated with returning an item unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning your order. elite-pharma cannot be responsible for returned packages that are lost or damaged during return shipping.
Refund Timeline
After your returned item is received, we will inspect it and notify you whether your refund has been approved or rejected.
If approved, the refund will be processed through your original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at elite.naciri@gmail.com with your order details and information about the issue.
We will review the situation and determine the appropriate solution.
Changes to This Policy
elite-pharma reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or need assistance regarding returns or refunds, please contact us at:
Thank you for shopping with elite-pharma. We appreciate your trust and strive to make the return and refund process as clear and straightforward as possible.